level-万科酒店与度假村en

1.1 Assessment of Membership Level

The membership levels are V, V Plus, V Pro and V Max. Membership level might be adjusted based on member’s spending over the applicable period
Valid period of membership level refers to twelve consecutive months from the date of change in membership level
Accumulated spending,equiva lent to growing value of member ship level, means the total spending accumula ted during the effective period of the membership level by staying in any of the designated venues of Vanke Hotels & Resorts on eligible room rates and other consumptions
Effective Points: meaning points are earned through eligible spending
Exclusive Membership Level of Vanke Flat Owners & Business Unit Members
Vanke flat owners & business unit members will be automatically upgraded to V Plus upon being enrolled
Vanke flat owners and other business unit members could enjoy membership benefits includes multiple member identity and upgrade etc and please refer to respective T&C on joint program for details

1.2 Membership Upgrade

Within the validity of level V,the growth value obtains from consumption of designated hotels and outlets under Vanke Hotels & Resorts. Upon reaches 3000 but less than 8000,will be upgraded to Plus; Upon reaches 8000 but is less than 15000,membership level will be upgraded to V Pro; Upon reaches 15000 or above, will be upgraded to V Max
Within the validity of level V Plus,the growth value obtains from consumption of designated hotels and outlets under Vanke Hotels & Resorts. Upon reaches 5000 but less than 12000, will be upgraded to V Pro;Upon reaches 12000 or above,will be upgraded to V Max
Within the validity of level V Pro,the growth value obtains from consumption of designated hotels and outlets under Vanke Hotels & Resorts; Upon reaches 7000 or above, will be upgraded to V Max

1.3 Membership Relegation & Downgrade

Membership level will be downgraded one level should member's spending over the applicable period do not reach the required number of growth value,therefore 1000 for V Plus,3000 for V Pro and 6000 for V Max, except V Plus for Vanke flat owners and business unit members

Exclusive for members who book through direct channels and successfully check in the hotel
Direct channels refer to Vanke Hotels & Resorts official website, official WeChat, mini program, hotel reservation department and other designated partnership channels
As a V.Card member, you may be entitled to special services and benefits at hotels of Jiangnan House brand & The Yun Hotel brand.Benefits and services may vary by hotel and region. Vanke Hotels &Resorts may reserve the right of final interpretation

3.1 Rules & Regulations

Members can earn points and growth value at participating hotels through eligible spending after being enrolled as a member
Points and growth value are accumulated in accordance with applicable rules and regulations. It is the responsibility of each member to read through this handbook and understand his/her rights and responsibilities under the program
Points, miles and rewards earned through participation in the program may be subject to tax liability. Any tax obligations (including disclosure) related to the receipt or use of points, miles or awards are the sole responsibility of the member
Points and growth value themselves have no fixed or determinable cash value and may not be traded privately unless otherwise stated in this clause

3.2 Point and Growth Value Earning Policy

One point and growth value being equal to (1) RMB or equivalent local currency of the eligible spending at any participating hotels, and less than (1) RMB will not be counted for accumulation
Members can accumulate points and growth value through eligible (rooms and others) spending in any applicable venues of the hotel
Points validity: within 24 months after being earned

3.3 Eligible Spending

Refers to booking eligible room rates at any participating hotels, and payments settled by eligible methods, including but not limited to WeChat, Alipay, Credit Card, Union Paid, whilst invalid payment methods being gift certificate, deposit card, point exchange, etc.
Eligible Rates: Valid for earning points and growth value, including but not limited to prepaid room rates, best available rates, member exclusive rates
Eligible Channels: Vanke Hotels & Resorts official website, mini program, hotel reservation department and other designated channels

3.4 Other Point & Growth Value of Attention

Members must check in themselves
Other eligible spending apart from guest rooms in the hotel during any of member stays, or other consumption designated by individual participating hotel are all counted for point and growth value earning
Only one member in each guest room can earn points and growth value. If two or more members stay in the same room, member must confirm and inform hotel front desk upon checking in which member will receive the points and growth value, and payment must be settled by the points receiving member
Members can accumulate points by booking multiple rooms (maximum 5), as long as these rooms are checked in and checked out at the same time as the member himself/herself, and the charges of these rooms are included in the member's own account and settled by the member himself

3.5 Invalid Spending

Invalid room rates including but not limited to group booking rates, special discounted room rates, travel agency booking room rates, third party website booking room rates, points exchange, certain corporate negotiated rates (subject to hotel agreement), airline crew room rates, long-stay room rates, complimentary rooms, self-use rooms, barter rooms, etc.
Points and growth value cannot be earned via consumption of hotel products and services through third-party channels (such as Meituan, Fliggy, etc.) or complimentary vouchers issued by participating hotels
Points and growth value cannot be earned via spending settled by cards purchased at participating hotels (such as fitness cards, swimming cards, laundry cards or deposit cards)
Points and growth value cannot be earned for spending settled by ineligible payment methods
Points and growth value cannot be earned for booking made and paid by whilst the room being not stayed by members, but others
Members will not be entitled to earn points and growth value for their bookings made and paid by group as a whole

3.6 Use of Points

Points could be redeemed as gifts or gift certificates per program or promotional activities launched from time to time. Gift or (room or catering, etc.) coupons redeemed with points shall be subject to the terms and conditions of the corresponding activities issued by Vanke Hotels & Resorts. In case of point redemption error due to uncontrollable factors, Vanke Hotels & Resorts shall have the right to make necessary adjustments in the form of gifts or gift certificates taken back or given out

3.7 Point Redemption for Guest Rooms

Members can redeem points for guest rooms, subject to available room types and rates by individual participating hotels. Upon the booking by point exchange being confirmed, respective number of points will be deducted, neither booking cancellation will be accepted not points be returned
Points redemption scheme might be different per activity, subject to respective rules and regulations stipulated

3.8 WeChat Mall

Price of goods shall be subject to the price upon placing order. Upon payment, the purchase cannot be changed or cancelled. Goods return is not allowed if without quality issue, whist only replacement will be offered for goods with quality issue
Product pictures and text descriptions on the website are for references only, and physical products might have slight color deviation due to computer display
Vanke Hotels & Resorts has the right to terminate any illegitimate point exchanges (including but not limited to cheating, system disruption, hacking, rule violation, etc.)
Within the scope permitted by law, Vanke Hotels & Resorts reserves the right of final interpretation